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Mining continues to be more remote and complex than ever. However, this is no excuse for a lack of responsiveness. When things go wrong, the consequences can add up quickly. Our Performance Centers provide remote access to the best equipment and process expertise when you need it, to help you stay ahead of problems and prevent them before they occur.

Connected equipment and real-time monitoring to help you reach your sustainability targets

Peace of mind


Predict and prevent to get ahead of issues before they start


Ensure operations & guidance

Gain access to our experts with recommendations and assessments using real-time analytics

Optimize your performance

Identify and sustain continuous development and performance through proactive collaboration 

Production performance
Optimize your process


Optimize your process and improve realibity 

Performance Center for mining Outputs - Three levels of insight

Three service levels

Performance Centers - Hubs for all remote digital services

Connecting equipment, processes, people, and technology, our new Performance Centers feature:   

  • State-of-the-art facilities custom-built for collaboration
  • The highest level of applied cybersecurity
  • The capabilities to complement and amplify the performance of other Metso Outotec services and products

Our ability to provide reliable proactive services and to resolve issues efficiently is based on connecting our team of experts. It all comes together with three levels of support: 

Tier 1 support - Local support and field services

Connected equipment for optimized Life Cycle Services

Technical support teams and field service engineers close to our customers are available to resolve your issues and to deliver on-site services if required.

Tier 2 support - Performance centers

Measure, monitor, optimize critical data and KPI’s

Equipment, process, and technology engineers monitor your real-time data. They identify trends, derive insights, and alert the team when issues arise. At that time, they can provide immediate remote assistance for speedy problem analysis and resolution.

Tier 3 support - Global network

Building smart equipment and benchmark from the ever-increasing global connected installed base

Our global network of reliability engineers, field service, and equipment experts benchmark issues and will support long-term solution development.

Increasing reliability

Metso Outotec Metrics Monitoring

Combining equipment condition monitoring with advanced analytics and expert support to help you get ahead of problems before they start.

Remote maintenance support for gearless mill drives

Providing specialized technical assistance as well as proactive emergency support on- and off-site.
Digital technology, lens used for remote diagnostics through augmented reality
Metso experts on-site monitoring and optimizing data using digital tools
Enhancing stability

Advanced instrumentation monitoring & maintenance

Integrated instrumentation monitoring of visio and audio systems using optimized data.
Improving process efficiency

Process monitoring & optimization

Providing real-time solutions for your operations through advanced process controls, instrumentation, consultation, and remote process analysis. Connected services require no travel, making it a sustainable monitoring solution.


Metso Outotec expert providing real-time support using remote process analysis
How it works
Success stories

Crusher overloading detected


The customer was at risk for severe bushing damage fo their crusher due to high power overload events.


Analysis showed power draw set points were out of range.  The customer was instructed to revert back to recommended parameter values.


The customer onsite team followed the given instructions and costly damage to the bushing was averted.

Early detection of a hydraulic problem


A hydraulic leak was progressively getting worse and approaching a point where the equipment would have to be brought to a complete stop.


The leak was detected by predictive analytics prior to being detected by the local control system.  The customer was given instructions on how to solve the issue.


The onsite team followed the instructions and fices issue without causing additional downtime.

Monitoring helped present foundation damage


One corner of the customer's crusher showed abnormal vibration amplitude and frequency.


The customer was instructed to inspect the crusher based on abnormal measurements.


The crusher was shut down for inspection and an issue with the installation was confirmed.  Due to the early detection, costly and time-consuming foundation damage was prevented and rectified saving costs.

Cloth failure detection


A hole in the cloth was detected which was causing premature wear due to slurry leakage.


The hole was detected by a remote service engineer through data analysis and the finding was communicated to the customer


The customer inspected the filter and confirmed the finding.  Because of the early detection, premature wear was limited/avoided and unplanned downtime was reduced.

Courier accuracy and reliability improved


The customer's production performance was heavily dependent on the accuracy and availability of their Courier.


Metso Outotec Metrics for the Courier was integrated with a larger analyzer LCS to establish continuous and holistic support.


The Courier availability was 97-99% for more than 24 months, increased recovery* based on accurate online data.

*Achieving a recovery increase of e.g. 0.5% can result in an additional profit of 3.5MUSD

(example based on assumed copper processing with a production throughput of 1000t/h, a head grade of 1%, a market price of 3.5USD/lb, a recovery rate of 85%, and AISC 2USD/lb)

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Performance Centers Brochure
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