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Experts working at the new metso performance center in Chile.

Performance Center

Take control of your site with remote support & optimization

Mining continues to be more remote and complex than ever. However, this is no excuse for a lack of responsiveness. When things go wrong, the ramifications can add up quickly. Performance Centers provide timely and accurate service, to stay ahead of problems and prevent them before they occur.

With the Performance Center you can

Predict & prevent

Get ahead of issues before they start


Access to experts

Specialized in equipment, process & technology


Monitoring your equipment 24/7

Check the video
Introducing Performance Centers
Performance Centers bring together a team of equipment, process, and technology experts, providing you with real-time support to:

/ Analyze your equipment and operations
/ Anticipate and predict potential issues
/ Accelerate to achieve & sustain performance improvements

Download the brochure >

Performance Center - Hub for all remote digital services

Connecting equipment, processes, people, and technology, our new Performance Centers feature:   

  • State-of-the-art facilities custom-built for collaboration
  • Applying the highest level of cybersecurity
  • Offering holistic services for both Metso Outotec and non-Metso Outotec equipment

Our ability to resolve issues quickly and efficiently is based on connecting our team of experts. It all comes together with three levels of prevention: 

First-line prevention: Specialized engineers
Equipment, process, and technology engineers monitor your data 24/7. They identify trends, derive insights, and alert the team when issues arise. At that time, they can provide immediate remote assistance for speedy problem analysis and resolution.

Second-line prevention: Expert advisors
Our advisors understand your application and operational realities. They have a holistic understanding of how each piece connects and can escalate complex problems with the support of Metso Outotec’s global network.

Third-line prevention: Global network
Our global network of reliability engineers, field service, and equipment experts are used to benchmark issues and will support long-term solution development.

Metso expert providing real-time support using remote process analysis
Improving process efficiency

Process monitoring & optimization

Providing real-time solutions for your operations through advanced process controls, instrumentation, consultation, and remote process analysis.

Wear parts design optimization

Remote data analysis in order to enhance critical wear parts to optimize lifetime, throughput or performance.

Increasing reliability

Metso Metrics monitoring

Combining equipment condition monitoring with predictive analytics to help you get ahead of problems before they start.

Remote maintenance support

Providing specialized technical assistance and emergency support on- and off-site for automatic control and gearless mill drive.
Digital technology, lens used for remote diagnostics through augmented reality
Metso experts on-site monitoring and optimizing data using digital tools
Enhancing stability

Advanced instrumentation monitoring & maintenance

Integrated instrumentation monitoring of visio and audio systems using optimized data.

Control performance services

Ensuring regulatory-level controls are accurate and available.
Backed by our complete digital toolkit

An end-to-end performance suite including consultation and specialized instrumentation across drill & blast, ore characterization, crushing & grinding, flotation & dewatering, and remote monitoring. Metso Outotec’s specialized tools include:

  • Metso Metrics, our condition monitoring and predictive maintenance platform. Learn more > 

  • Vision and audio systems, ore tracking systems, and advanced process controls. Learn more > 
Backed by our complete digital toolkit.
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